Return & Refund Policy for CozyGiftsCompany.com

At CozyGiftsCompany, every product is custom-made just for you.
Because each order is printed on demand, we cannot accept returns or exchanges unless there is a manufacturing defect, printing error, or damage during delivery.

Please read this policy carefully before placing your order.

1. Made-to-Order Policy

All of our items are made-to-order and unique to each customer.
For this reason, we do not accept returns, exchanges, or refunds for:

  • Buyer’s remorse (changed your mind)

  • Wrong size or color selected by the customer

  • Incorrect shipping address provided

To ensure the best experience, please double-check your order details before submitting.

2. Damaged or Defective Items

If your order arrives damaged, defective, or printed incorrectly, we’re here to make it right.

Please contact us within 7 days of receiving your package and include:

  • Your order number

  • A clear photo showing the defect or damage

Once verified, we will:

  • Reprint and resend your item at no cost, or

  • Issue a full refund (depending on your preference)

3. Wrong Item Received

If you received an incorrect product (different design, size, or color), please email us within 7 days of delivery.
We will arrange a replacement or refund promptly after verification.

4. Missing Orders

If your order hasn’t arrived within 30 business days (domestic) or 45 business days (international), please contact our team.
We will investigate with the carrier and, if necessary, send a replacement at no extra cost.

5. Refunds (If Applicable)

Approved refunds will be processed back to your original payment method within 5–10 business days.
If you haven’t received your refund after this period, please check with your bank or payment provider first, then contact us.

6. Order Cancellations

You may cancel your order within 12 hours of purchase.
After that time, production begins and we cannot cancel or modify your order.

7. Return Shipping

In the rare case that a return is approved (e.g., defective item), we will cover the cost of return shipping.
Unauthorized returns sent without prior approval will not be accepted.

8. Contact Us

For all return or refund inquiries, please reach out to our support team:

📧 Email: [email protected]
🌐 Website: https://cozygiftscompany.com

We aim to respond to all messages within 24–48 business hours.

9. Final Note

Our mission at CozyGiftsCompany is to provide high-quality, custom-made gifts with love and care.
Thank you for understanding that each item is printed uniquely for you, and we appreciate your trust in our store.