Shipping Policy for CozyGiftsCompany.com

Thank you for shopping with CozyGiftsCompany! We are committed to delivering your custom print-on-demand products safely and efficiently. Please read our Shipping Policy carefully to understand how we process, produce, and ship your orders.

1. Order Processing Time

All of our products are made-to-order.
After you place an order, our production team begins creating your custom item immediately.

  • Processing time: typically 2–5 business days

  • During holidays or high-demand periods, processing may take slightly longer.

Once your order has been shipped, you will receive a tracking number via email.

2. Shipping Time

Shipping time depends on your location and the fulfillment center.
Estimated delivery times are as follows:

  • United States: 7–15 business days

  • Canada: 10–20 business days

  • Europe: 10–20 business days

  • Australia & New Zealand: 10–20 business days

  • Rest of the World: 10–25 business days

Note: These are estimated times and may vary due to customs delays or carrier issues.

3. Shipping Costs

Shipping fees are calculated at checkout based on destination and product type.
We occasionally offer free shipping promotions — follow our website or email newsletter for updates.

4. Order Tracking

Once your order ships, you will receive a confirmation email with your tracking link.
You can use this link to monitor your package’s progress until it arrives at your door.

If you have not received tracking information after 7 days, please contact our support team.

5. Incorrect Address

Please make sure your shipping address is correct at checkout.
If the address is entered incorrectly, CozyGiftsCompany is not responsible for orders shipped to the wrong location.
If your order has not yet been fulfilled, we may be able to correct it — please contact us within 12 hours of placing your order.

6. Lost or Delayed Packages

If your package is lost or significantly delayed, we will assist you in contacting the carrier to resolve the issue.
However, we cannot be held responsible for delays caused by the shipping carrier or customs.

7. Customs, Duties, and Taxes

International orders may be subject to import taxes, customs fees, or duties.
These charges are the responsibility of the customer and vary by country.
Please check your local regulations before placing an order.

8. Split Shipments

In some cases, your order may be shipped in multiple packages to speed up delivery.
You will receive separate tracking information for each shipment if applicable.

9. Questions About Shipping

If you have any questions or concerns about your order’s shipping status, please contact our support team.
We’re here to help ensure your experience is smooth and stress-free.

📧 Email: [email protected]
🌐 Website: https://cozygiftscompany.com